COMPLAINTS

Shawbrook International Limited is committed to providing quality service. If you are unhappy with our service in any way please contact us. A leaflet is available which provides details of our customer complaints procedure, this will be sent to you on request or if you make a complaint.

Your opinion is greatly valued and we take all complaints very seriously, if something has gone wrong we will do whatever we can to put it right.

Should you have a complaint, or if you are dissatisfied in any way please write to us at the following address:

Complaints
Shawbrook International Limited
c/o 8 Nelson Mandela Place
Glasgow
G2 1BT 

Email: complaints@shawbrookinternational.com

If you are not satisfied with our final response to your complaint, you may be able to refer your complaint to the Channel Islands Financial Ombudsman (CIFO).

You must contact CIFO about your complaint within six months of the date of your final response letter,  or CIFO may not be able to review your complaint.

You must also contact CIFO within 6 years of the event complained about or (if later) 2 years of when you could reasonably have been expected to become aware that you had a reason to complain.

You can contact CIFO at:
Channel Islands Financial Ombudsman (CIFO)
P O Box 114
Jersey, Channel Islands
JE4 9QG

Email: enquiries@ci-fo.org
Jersey local phone: +44(0)1534 748 610 
Guernsey local phone: +44 (0)1481 722 218

 

Further information can be found at:
Website: www.ci-fo.org